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Live HVAC help on video · Cooling · Heating · Commercial

Too hot. Too cold.
The truck isn't coming.
A veteran is one tap away.

Sweating in July or shivering in January? Go live on video with a veteran HVAC expert who sees exactly what you see and walks you through the fix.

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Veteran HVAC experts Every brand covered Nights & weekends Honest answers, no upsell pressure
WATCH HOW IT WORKS
Meet your veteran expert — see a real fix, start to finish
Homeowner sweating beside a dead thermostat in a hot house
THE OLD WAY

Wait for the truck

Sweat it out or bundle up until a slot opens Pay the trip fee before anyone looks Sometimes it was just a tripped switch
Service call: [$ LOCAL FEE]
Homeowner on a live video call with a Lifeline tech beside the outdoor AC unitLIVE ON VIDEO
THE LIFELINE WAY

A veteran in your hand

Live on video the moment you call Walked through the safe fixes step by step Know exactly what you need before anyone rolls
Video session: $49
HOW IT WORKS

Three taps from stuck to fixed

Homeowner on the couch in the heat telling Lifeline what is wrong
01

Tell us what's wrong

What your system is doing, and whether you want help now or at a time you pick.

Secure checkout confirmed on a phone
02

Check out

Straight to secure checkout. Your account is set up for you after payment.

Homeowner pointing the phone camera at the furnace while a veteran expert guides on video
03

Go live on video

Point your camera at the AC, furnace or heat pump. A veteran sees what you see and talks you through it.

Homeowner sliding a fresh filter into the furnace while a veteran expert guides on video
FOR HOMEOWNERS

Cool air or heat back on before the truck could even get there

Many no-cool and no-heat calls are simple. A veteran walks you through the safe checks on video. If it truly needs a pro, you will know exactly why.

Thermostats, breakers, furnace switches and filters AC and heat pump settings, plus emergency heat A straight answer on whether to repair or replace Local to Marion County, FL? Your fee is credited toward a visit
Start a video session
Convenience store owner checking a warm glass-door drink cooler
FOR STORES & BUSINESSES

Cooler warming up? Every minute costs you product.

Walk-in coolers, reach-ins and glass-door drink cases. Go live on video with a veteran expert and find out what's wrong before you lose the stock.

Walk-in coolers and freezers Reach-in coolers and drink cases Safe checks on the spot: power, settings, airflow, iced-up coils If it needs a refrigeration tech, you'll know exactly what to tell them
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PRICING

One video session. One flat price.

Go straight to checkout.

Veteran HVAC expert ready to take your video session
HOMEOWNER

Video Session

$49per session

One live call with a veteran expert

Live video walkthrough Repair-or-replace straight talk Fee credited toward a local visit
Checkout — $49
Eddie Kilbury, owner of Kilbury and Sons HVAC
YOUR VETERAN ON THE LINE

Eddie Kilbury

Owner of Kilbury and Sons HVAC, serving Marion County, FL for 40 years with a long run of 5-star reviews. Every call is answered by a veteran HVAC expert, never a script reader.

Homeowner on a video call checking the air filter and return vent with a veteran expert
SAFETY FIRST, ALWAYS

What we walk homeowners through

Safe to do together
Thermostat settingsBreakers and furnace switchesFiltersClogged or frozen condensate lines
Sent to a local pro
Refrigerant workLive high-voltage partsGas valves and burnersCarbon monoxide concerns

Questions, answered

What do I need for a call?

A phone with a camera. Point it at the unit or thermostat and your veteran tech guides you from there.

What brands do you cover?

All of them. Residential and light commercial, every major manufacturer.

Do you help with store coolers and walk-ins?

Yes. Walk-in coolers and freezers, reach-ins and drink cases. Point your phone at the unit and a veteran expert walks you through the safe checks.

What if it can't be fixed on the call?

You will know exactly what is wrong and what to ask for. If you are local to Marion County, FL, your session fee is credited toward a visit.

What if I smell gas or my CO alarm goes off?

Get everyone out of the house first, then call 911 or your gas company from outside. That is never a video-call fix.

Family warm and relaxed in a cozy living room on a snowy evening

Stop guessing. Get a veteran on the line.

Nights and weekends, every brand.

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Prefer to call? [1-8XX-XXX-XXXX]