Privacy Policy

• Contact details you give us: name, mobile number, ZIP code and, for experts, email and application details.
• Details about your system and problem, plus photos you send.
• Call, text and video session recordings, kept for quality and safety. We tell you before every session.
• Payment confirmations from Stripe. We never see or store your full card number.
• Basic device and usage data needed to run the site and video calls.

• To connect you with an expert, run your video call and follow up on your request.
• To send the text messages you agreed to (see below).
• To take payment, prevent fraud, and keep the service safe.
• To review calls for quality and to vet and support our network experts.

We do not sell, rent or share your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with anyone except the providers that deliver our messages (such as our texting carrier partners), and only to deliver them.

Program: HVAC Lifeline text messages, sent from (844) 352-9053.

What you'll get: if you opt in, texts about your help request (confirmations, your video call link, scheduled-call reminders and replies from dispatch). Separately, and only if you check the offers box, occasional promotional texts such as seasonal tune-up reminders. Network experts who opt in get application updates and call alerts.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt out any time: reply STOP to any message. You'll get one final confirmation and no more texts. Reply START to opt back in. For help: reply HELP or call (844) 352-9053.

Consent to texts is never a condition of purchase. You can always use the service through your private call page instead.

Only the service providers that help us run HVAC Lifeline: payments (Stripe), video calls (Daily), text messaging and calls (Twilio), and website hosting. Each gets only what it needs to do its job. We may also share information if the law requires it or to protect someone's safety.

We keep records as long as needed to provide the service, meet legal and tax requirements, and resolve disputes. To ask what we have about you, or to have it deleted, call or text (844) 352-9053.

If we change this policy, we'll update the date at the top of this page.