How you opt in

Text messaging

Effective October 24, 2026 · HVAC Lifeline is operated by TRAITECH LLC.

Texts from (844) 352-9053

HVAC Lifeline only texts people who check a consent box on our website. The boxes start unchecked, they're never required to buy, and each kind of message has its own box.

(844) 352-9053

1. Customers: the Get Help form

At hvaclifeline.com/help, step 4 "Your details" asks for name and mobile number and shows these two boxes, both unchecked by default. Below is exactly how they appear, shown checked:

Mobile number

(555) 010-0000

Text me about my requestI agree to receive text messages from HVAC Lifeline at the mobile number above about my request, including confirmations, my video call link, scheduled-call reminders and replies from dispatch. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

Send me offers (optional)I agree to receive occasional promotional text messages from HVAC Lifeline at the mobile number above, such as seasonal tune-up reminders and special offers. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

Links to our Terms and Privacy Policy sit directly under the boxes.

2. Network experts: the application

At hvaclifeline.com/techs/apply, step 1 asks for the expert's mobile number and shows this box, unchecked by default:

Text me call alertsI agree to receive text messages from HVAC Lifeline at the mobile number above about my application and, once I'm approved, alerts when a call is waiting for me. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

3. Customers who text us first

Anyone can text a question or photos to (844) 352-9053. We only reply to that conversation, and the first reply confirms the program and how to opt out.

What the messages look like

HVAC Lifeline: You're subscribed to texts about your request. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

HVAC Lifeline: Hi Sam, your expert Mike is ready. Tap to start your video call: hvaclifeline.com/call/… Reply STOP to opt out.

HVAC Lifeline: Reminder: your video session is tomorrow afternoon. Your link: hvaclifeline.com/call/… Reply STOP to opt out.

HVAC Lifeline: Cooling season is here. Book a video tune-up check with a veteran tech at hvaclifeline.com. Reply STOP to opt out.

HELP

HVAC Lifeline: live video help with heating and cooling. Text us your question or call (844) 352-9053. Msg & data rates may apply. Reply STOP to opt out.

STOP

HVAC Lifeline: You're unsubscribed and will get no more texts. Reply START to opt back in.

Program terms

Program: HVAC Lifeline text messages, sent from (844) 352-9053.

What you'll get: if you opt in, texts about your help request (confirmations, your video call link, scheduled-call reminders and replies from dispatch). Separately, and only if you check the offers box, occasional promotional texts such as seasonal tune-up reminders. Network experts who opt in get application updates and call alerts.

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt out any time: reply STOP to any message. You'll get one final confirmation and no more texts. Reply START to opt back in. For help: reply HELP or call (844) 352-9053.

Consent to texts is never a condition of purchase. You can always use the service through your private call page instead.

We do not sell, rent or share mobile numbers or text-message consent with third parties for their marketing. Read the full Privacy Policy and Terms.

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